Shipping & Returns

Shipping Costs:

All Caravan, Camper & Motorhome Covers on our online store incur a shipping fee of $29.99 delivery Australia wide.

All Accessories on our online store incur a shipping fee of $12.99 delivery Australia wide.

All Lithium-ion batteries come with FREE SHIPPING delivery Australia wide.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the email address your provide when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at: sales@caravancoversdirect.com.au

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to returns@caravancoversdirect.com.au and we will process an insurance claim on your behalf.

Cancellations, Returns & Refunds:

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and must be returned in the original unopened packaging. Refunds will only be issued to the original credit card that you use when placing your order. Please ensure you take the time to select the correct size of your cover as we do not exchange or refund for incorrect choice or change of mind.

-THREE YEAR LIMITED WARRANTY  (Aussie Brand Covers)

Aussie Covers warrants its Caravan Covers to be free
from defects in workmanship and materials.
This limited warranty pertains to defects in material and workmanship only. Damage
caused by improper use or care is not covered by this warranty. Examples of damage that
is not covered are:
• Allowing water, snow, or ice to pool or puddle on the product.
• Tears or rips caused by failure to protect the product from sharp objects.
• Wind damage due to improperly tying down of the product.
• Fabric discoloration or failure due to chemical exposure(includes tree sap, bird
droppings, oil and gas).
• Mildew caused by dirt resting on the product, or the product being stored while damp.
• Damage caused by acts of God.
• Damage as a result of cover not properly supported.
Under the terms of this warranty, any Aussie™ Caravan Covers found defective
within (1) year from the date of purchase, will be repaired or replaced, at Aussie Covers
option, at no charge. Any Caravan Cover proven defective from (13) months to (3) years
from that date of purchase will be pro-rated(Case by Case email me first)
If minor repairs can return the product to useful service, it will be repaired at no charge.
If the product is beyond minor repair, the cost of replacement (a new product) will be
calculated by subtracting the residual value of the defective product from the current
actual retail price for the same item.

 

Check out our great range:

Caravan Collections- http://www.caravancoversdirect.com.au/pages/caravan-covers

Pop Top Collections- http://www.caravancoversdirect.com.au/pages/pop-top-covers

Camper Collections- http://www.caravancoversdirect.com.au/pages/camper-covers

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