FAQ

How do I choose the right cover?

The cover you choose will depend on a number of factors, for instance, if you plan to use your cover for an extended period of time in direct weather conditions you would require a more heavy duty cover. However if you garage your vehicle for the majority of the time and you only plan to use your cover while you're on the road, you may consider using a lighter grade of cover.

How do I fit my cover?

Generally most caravan covers, motor home covers and camper covers are fitted in much the same way. However we supply a number of different brands of covers so there are some minor differences in the way they are fitted and secured, but as a general rule of thumb the following instructions will assist you with fitting your cover correctly.

You will need two people to fit your Caravan Cover.

Should not be fitted to wet Caravan.

  1. Make sure all aerials and protruding objects are fully retracted.
  2. Lay the cover out at the back (off-side Not door-side) of your caravan.
  3. Look for the front tag on the hem of the cover to indicate direction
  4. Stretch the caravan cover until it its at full length
  5. When the cover is fully stretched, find and unzip the 3 zips, which will open one side of the cover
  6. Lay the unzipped side panels over the top of the caravan cover
  7. One person should stand at each end of the caravan
  8. Check location of any obstruction such as air conditioners antennas etc.
  9. When both people are ready, carefully pull the cover from the off side to the front door side
  10. Then fit the elasticised hem of the cover to the front and rear of your caravan
  11. Pull all 3 zippers to the closed position. You have now fitted your caravan cover
  12. Pass the nylon straps under your caravan and fasten buckles to hold caravan cover firmly in place
A small stepladder may assist with fitting your caravan cover

Does my cover have a warranty?

Most of our caravan covers sold have a 12 months statutory guarantee against manufacturing defects and faulty materials. If any caravan cover is deemed faulty upon return, the consumer (customer) will be provided with a replacement product if its currently available or the consumer may choose to receive a full refund for the original cost of the caravan cover. Most caravan covers are guaranteed against faulty materials and workmanship provided the caravan covers correct application is applied. Shipping and handling costs are non refundable. Normal wear and tear , wind, & accidental damage is not cover under this return policy. Note: 12 Months Manufacturers Warranty does not include UV Damage.

How long does it take to ship my order?

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at: orders@caravancoversdirect.com.au

What happens if my cover is damaged when it arrives?

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to returns@caravancoversdirect.com.au and we will process an insurance claim on your behalf.

Once I have placed an order can I cancel it or get a refund?

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Is it safe to use my credit card with caravancoversdirect.com.au?

Yes, we use only the most trusted payment platforms ie; PayPal and eway so you can rest assured your credit card details are safe.

Is my personal information secure?

Caravancoversdirect.com.au employs the very latest (SSL) Secure Socket Layer technology to ensure your personal information remains secure, we do not share/sell any of your personal information with third parties.

I still have a question you have not answered...

Please feel free to contact us with any question we have not answered here, simply visit our contact page!

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