FAQ

How do I choose the right cover?

The cover you choose will depend on a number of factors, for instance, if you plan to use your cover for an extended period of time in direct weather conditions you would require a more heavy duty cover, such as the Aussie Covers brand which is constructed using 600D marine grade fabric. However if you garage your vehicle for the majority of the time and you only plan to use your cover while you're on the road, you may consider using a lighter grade of cover, such as the Riese Covers brand which is constructed using 300D marine grade fabric.

If in doubt, please email sales@caravancoversdirect.com.au and we will gladly assist.

How do I choose the right size?

Choosing the correct size is very important, and it is always best to manually measure the metric length of your Caravan BEFORE placing your order to ensure you receive a cover offering the best overall fit. If an incorrect size is chosen, the Buyer will incur all freight charges to return the incorrect size to the Supplier, plus the new freight charges to send the correct size.

Some manufacturer's Owner's Manuals refer to INTERNAL measurements when quoting the size, and others refer to EXTERNAL measurements. Whilst all covers come in similar size increments, i.e. 16'-18' / 18'-20' etc, not all brands are identical in their metric measurements within each size bracket. A metric length measurement is always recommended to ensure you choose a cover that best fits the actual length of the Caravan you own.

If in doubt, please email sales@caravancoversdirect.com.au and we will assist.

How do I fit my cover?

Generally most covers are fitted in much the same way. However we supply a number of different brands of cover so there are some minor differences in the way they are fitted and secured, but as a general rule of thumb the following instructions will assist you with fitting your cover correctly.

You will need two people to fit your Cover. Should not be fitted to wet Caravan.

1. Make sure all aerials and protruding objects are fully retracted.

2. Lay the cover out at the back (off-side Not door-side) of your caravan.

3. Look for the front tag on the hem of the cover to indicate direction

4. Stretch the caravan cover until it its at full length

5. When the cover is fully stretched, find and unzip the 3 zips, which will open one side of the cover

6. Lay the unzipped side panels over the top of the caravan cover

7. One person should stand at each end of the caravan

8. Check location of any obstruction such as air conditioners antennas etc.

9. When both people are ready, carefully pull the cover from the off side to the front door side

10. Then fit the elasticised hem of the cover to the front and rear of your caravan

11. Pull all 3 zippers to the closed position.

12. Pass the nylon straps under your caravan and fasten buckles to hold cover firmly in place

You have now fitted your cover!

(Note: A small stepladder may assist with fitting your cover).

Does my cover have a Warranty?

The covers advertised on this site come with either a 12 month or a 36 month Warranty. Warranty periods are shown on the product page for each product.

The 12-month Warranty is a statutory guarantee against manufacturing defects and faulty materials. If any cover is deemed faulty upon return, the consumer (customer) will be provided with a replacement product if its currently available or the consumer may choose to receive a full refund for the original cost of the caravan cover.

The 'Aussie Covers' 36 month Warranty:

Aussie Covers warrants its Caravan Covers to be free from defects in workmanship and materials. This limited warranty pertains to defects in material and workmanship only. Damage caused by improper use or care is not covered by this warranty.

Examples of damage that is not covered are:

• Allowing water, snow, or ice to pool or puddle on the product.

• Tears or rips caused by failure to protect the product from sharp objects.

• Wind damage due to improperly tying down of the product.

• Fabric discolouration or failure due to chemical exposure(includes tree sap, bird droppings, oil and gas).

• Mildew caused by dirt resting on the product, or the product being stored while damp.

• Damage caused by acts of God.

• Damage as a result of cover not properly supported.

Under the terms of this warranty, any HOT-SHOT™ Caravan Covers found defective within (1) year from the date of purchase, will be repaired or replaced, at Aussie Covers option, at no charge. Any Caravan Cover proven defective from (13) months to (3) years from that date of purchase will be pro-rated. (Case by Case). If minor repairs can return the product to useful service, it will be repaired at no charge. If the product is beyond minor repair, the cost of replacement (a new product) will be calculated by subtracting the residual value of the defective product from the current actual retail price for the same item.

Note: Both the 12 Months Warranty and the Aussie Covers 36 month Manufacturers Warranty do not cover UV Damage.

How long does it take to ship my order?

Once your order is placed with our Supplier (and if the item is in stock and ready for shipment) it will usually ship within three business days from the date of your order.

Once it has left the warehouse, we will send you tracking information within 24 hours to the email address we have on file. If you do not receive tracking information from us within five business days of having placed your order, please send an email quoting your order confirmation number to:

caravancoversdirect@gmail.com

What happens if my cover is damaged when it arrives?

Please inspect the packaging of your item(s) when they arrive, (or as soon as possible in cases where the item(s) have been left without needing your signature) and if you notice any damage please ensure you make note of it by recording the date and time, and take clear photos of affected areas.

If your item(s) do arrived damaged, please send all details including photos to:

caravancoversdirect@gmail.com

and we will help facilitate communication with the manufacturer on your behalf. Please note that it is important that this information is recorded and forwarded in a timely manner so that Caravan Covers Direct can advise the Supplier without unnecessary delay.

Once I have placed an order can I cancel it or get a refund?

Cancellations and refunds should be requested within 24 hours of having made your purchase, as this allows Caravan Covers Direct enough time to cancel the order with the Supplier and prevent the item from being shipped.

All orders cancelled after 24 hours of having been placed are subject to a $20 administration fee, whether or not your order has shipped. This amount will be deducted from any refund amount owing.

In cases where the Buyer requests a refund, please note that refunds can only be returned using the original payment method used when placing your order.

If the order has shipped, the Buyer will incur the shipping costs to return the item to the Supplier. In such cases the item(s) must be returned in the original unopened packaging, and all return shipping details will be advised in writing, including a quote for return shipping costs. Caravan Covers Direct will always endeavour to quote the most cost-effective shipping option.

Is it safe to use my credit card with caravancoversdirect.com.au?

Yes, we use only the most trusted payment platforms ie; PayPal and Stripe so you can rest assured your credit card details are safe.

Is my personal information secure?

Caravancoversdirect.com.au employs the very latest (SSL) Secure Socket Layer technology to ensure your personal information remains secure, we do not share/sell any of your personal information with third parties.

I still have a question you have not answered.

Please feel free to contact us with any question we have not answered here, simply by emailing us at:

caravancoversdirect@gmail.com